It was true when Mark Twain said it, and no less true today.

Printed and electronic documents and instructor-led and computer-based training are the means by which businesses convey technical information to their employees, shareholders and customers. However, the effective communication of technical information to these audiences requires two separate skill sets: the ability to interact with a company's subject matter experts and absorb their technical knowledge, and the ability to translate this knowledge into words, written and spoken, that can be comprehended by non-technical audiences - that is, into the right words.

Relying upon these two skill sets, which I have developed and practiced over the past 24 years, I can provide these services and products to companies large and small in the United States:

• Technical writing that is clear, concise and comprehensible
• Technical copy editing, proofing and printing of documents
• Research and documentation of technical practices, policies and procedures
• Software manuals, fully illustrated with step-by-step instructions, for computer end-users
• Training manuals for computers and technical skills
• Job aids, quick reference guides, work instructions, handbooks and pocket guides
• Slide presentations for business, training and public relations
• Web page content production and management
• Instructor-led and computer-based training and tutoring in:

My areas of expertise include:

• Computer and technical hardware and software
• Physical sciences: including geology, chemistry, hydrogeology and environmental science
• Life sciences: including biology, medicine and pharmacology
• Engineering: including civil, electrical and petroleum engineering
• Accounting and controlling: including general ledger accounting, asset management, accounts payable and accounts receivable
• Human resources: including organizational, personnel, time, training and event, and benefit management
• Material management: including purchasing and warehouse, inventory and shipping practices
• Sales processing and customer service
  

Click the links to the left to explore the pages of my Web site, and find out what I can offer to your company.

Jim Mazzullo: Always ready with the right word